- All packages returned within 30 days of purchase and in undamaged*
condition qualify for 100% refund per One
Ocean Kayaks Money Back Guarantee. Shipping cost is not refundable.
*undamaged: Items must be sent back in the same packaging
arrangement and container as received. If paper items are removed from
package, they cannot have smudges, creases, bent corners or wrinkles
caused by improper handling. Damaged items will be assessed 10% restocking
- No refunds will be granted after 30 days.
- Exchange of plans: in exchange of plans of lower cost, refund
of the differential will be issued directly to the buyer by a check
or to the credit card used in the original purchase. Conversely, cost
differentials for higher cost items will be charged to the original
- Exchange or refunds will be granted after the receipt of the original
- Items sent in error due to our mistakes will be exchanged free of
charge including shipping cost.
- Items returned due to errors on the buyers part will be charged 15%
restocking fee on return of package. Please, be
sure to double check what you ordered, your shipping address, contact
information and contact us as soon as possible before the item is sent
out to avoid this.
- The One Ocean Kayaks
Money Back Guarantee also applies to kits. Kits must be returned
protected and packaged securely in the original container. Shipping
cost is not refundable.
- We insure kit packages against damage and do everything possible to
assure that the kit contents arrive unharmed however things can be mishandled
during shipping in which case damage must be documented and a claim
needs to be filed with the shipping company.
- After a claim is filed, damaged components will be replaced free of
charge (if repair is difficult).
- Kits must be returned using the original shipper and insured.
- Exchanges for kits are subject to 15% restocking fee.